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Terms Terms and conditions of the site and software

This site is owned and operated by Cosmo Gaming, Company Ltd and Mandaplay.
These Terms and Conditions constitute and govern the contractual relationship between Mandatech Limited, a company licensed in Malta under Licence No. LGA/CL4/322/2007 issued on 16th June 2010 by the Lotteries & Gaming Authority, and Cosmo Gaming Company, together referred to as "Mandatech Limited", and "the Player" or "the Subscriber" of http://games.netbet.com/

 

INTRODUCTION

 

  1. Use of the http://games.netbet.com/en ("the Site") and the information, materials and links in it, is solely upon the terms and conditions set out below, hereinafter referred to as the "Terms and Conditions" or "T&Cs" and which constitute the entire agreement between the User and Mandaplay Ltd for the use of the Site and software.

  2. These Terms & Conditions shall immediately become effective as from the date when the Player registers his account with Mandaplay Ltd. These Terms & Conditions shall be the official source of reference for any complication or dispute related to the use of our Internet site, service or software.

  3. Mandaplay Ltd hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Governing Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. Mandaplay Ltd is under no obligation to verify if all the Players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on Mandaplay Ltd 's site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site. It is the Player's responsibility to inform himself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the Player. Mandaplay Ltd recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site. By continuing to use the Internet Site, the Service or the Software offered by Mandaplay Ltd or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, Confidentiality Policy and by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by Mandaplay Ltd or its other sites.
  4. Some rules which are specific to the games can be applied independently of these terms and conditions and will be published on the site and considered as being part of this contract.

    5. DEFINITIONS

    1. The following terms must be interpeted as defined below unless the context clearly implies otherwise.
    "Mandaplay Ltd " is the operator of the http://netbet.com/ websites which include but are not limited to Online Casino, Online bingo, online poker and sports betting;

    "Player's Account" or "Mandaplay Ltd Account" shall mean a personal account opened by an individual and maintained by Mandaplay Ltd as to allow this person to play the online Casino games.

    "Software" shall mean the software licensed by us including all programs and databases and any other derived content, accessible through the website and allowing you to play our games online.

    "Login and Password" shall mean the login details you obtain after registration and that will enable you to login and play in real mode;

    "You", "User" or "Client" shall mean the user of the Service and of the Mandaplay Ltd software.

    "Us, We" shall mean Mandaplay Ltd

    "Internet Site" means the site http://games.netbet.com/ and any other website accessible from there

    An "Account Holder" or "Player" is an individual having a contractual relationship with Mandaplay Ltd .

    "The Regulatory Authority" is the Lotteries & Gaming Authority in Malta (LGA) (La Concorde, Abate Rigord Street, Ta' Xbiex MSD12, Malta, http://www.lga.org.mt/lga/home.aspx), which is the main regulator of remote gaming operations.

    2. References in these T&Cs to a "Game" is to any gaming activity presented by Mandaplay Ltd on its Site for the benefit of the Users and as approved by the Regulatory Authority.
    3. The User must read the T&Cs before making use of this Site. Mere use of Site and/or opening of a Player's Account with Mandaplay Ltd is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs.
    4.     Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

 

Players' accounts

Registration

  1. Mandaplay Ltd shall not permit a person to participate as a Player in an authorised game conducted by Mandaplay Ltd unless that person is registered as a Player and holds a Player's Account with the Mandaplay Ltd. Moreover, Mandaplay Ltd shall only register a person as a Player only if Mandaplay Ltd has received from that person an application for registration. In order to open a Player's Account the customer may first be required by Mandaplay Ltd to provide a copy of an Identifying Document (Passport, Identity Card or driving licence).

  2. With respect to money laundering regulations, Mandaplay Ltd has the right to demand any further information from the customer as it may deem appropriate. If Mandaplay Ltd at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities.

  3. The subscriber must fill in the application form provided by Mandaplay Ltd which shall at least include the following

    1. that the subscriber is over eighteen years of age;

    2. the subscriber's identity;

    3. the subscriber's place of residence;

    4. the subscriber's valid e-mail address.

      Before a       Player is entitled to withdraw any amount for his/her Player's Account Mandaplay Ltd shall request from the Player proof of identity such as identity card, passport copy or driving licence, and proof of Player's residence such as a utility bill.

  4. If Mandaplay Ltd becomes aware that a person has provided false information in this respect, Mandaplay Ltd shall not register such person and where that person has already been registered, Mandaplay Ltd shall immediately cancel that person's registration as a Player with Mandaplay Ltd . The Player also agrees to update his/her personal information should there be any changes to the personal data provided.

Player's Identity

  1. Mandaplay Ltd shall not make a payment in excess of one thousand Maltese Liri (about £2,010 or $3,284CAD) out of a Player's Account to a Player until the Player's identity, age and place of residence have been verified.

Eligibility

  1. The processing and opening of a Mandaplay Ltd Account is only granted to full-aged individuals of at least 18 years, Estonian and Belgian residents over 21 years of age and / or the respective minimum age according to the corresponding national legislation and is prohibited to residents of Malta or of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the Players' responsibility to know whether the processing and opening of a Mandaplay Ltd Account is allowed within their jurisdiction. Any funds deposited or any money won by any such persons shall be forfeited to the Maltese Lotteries & Gaming Authority.

  2. Subscribers that open a Player's Account are knowledgeable of and accept all the definitions and conditions as specified in these rules. It is the account subscriber's responsibility to read all the messages posted by the Mandaplay Ltd management through the Mandaplay Ltd message services. They are furthermore responsible for checking the updates.

Law applicable to Players

  1. The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurance and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

Opening of Deposit Account

  1. To be able to play on Mandaplay Ltd's site, a deposit account must necessarily be opened. Upon opening a Player's Account, the Account Holder will be assigned code numbers and/or passwords, that are required to access the Player's Account. The account subscriber is responsible for ensuring that said codes and/or passwords are kept secret.

Multiple Accounts

  1. Each Player is allowed to open only one Player's Account in one's own name. Use of more than one Player's Account per physical Player is known as "multi-accounting" and as such is strictly forbidden. Mandaplay Ltd retains the right to close a Player's Account at any time and to cancel all the transactions pertaining to any Player that has registered more than one Player's Account in his own name or under different names, in the event that Mandaplay Ltd has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. Mandaplay Ltd reserves the right to block regular play and/or prize distribution should any evidence of multi-accounting arise. By opening an Player's Account with Mandaplay Ltd , the subscriber implicitly gives his authorisation to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Mandaplay Ltd .

Misuse of Accounts

  1. Funds deposited must be utilised for the stake on games and any suspicious activity on a Player's Account could lead Mandaplay Ltd to report the holder of the Player's Account to the relevant authorities, freeze the funds and even close the Player's Account.

  2. The player shall not engage in any activity which is illegal or deceptive or which may reasonably be thought to be illegal or deceptive, including colluding with other players in an attempt to defraud Mandaplay Ltd, other Players or third parties.

  3. The player shall not facilitate or perform transactions, the main purpose of which is to effect a transfer of funds from the Player's Account to another Player's Account or another end user of Mandaplay Ltd.

  4. In the event of misuse including misuse and/or abuse of promotions and/or of any offers from Mandaplay Ltd , Mandaplay Ltd reserves the right to close or block the Player's Account of the Client in question until the matter between Mandaplay Ltd and the Client is resolved.

Prohibition for Employees

  1. No employees at Mandaplay Ltd can participate in any games. To this end no officers, directors, employers, consultants or any other persons conducting business or engaged with Mandaplay Ltd shall be allowed to open a Player's Account with Mandaplay Ltd . Proof of such attempts shall result in steps being taken by Mandaplay Ltd that shall have repercussions upon the contract existing between the employee etc and Mandaplay Ltd .
  2. No Mandaplay Ltd employees, executives, managers, directors, consultants, or agents of our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term " relatives " means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our site or are authorised to use the Service directly or indirectly. Mandaplay Ltd employees, or anyone else having access to inside information (for example: playing histories, money transaction histories, and similar) are not allowed to use the services of the site. This is to prevent any potential abuse of inside information at the tables.
  3. If clauses 24 and 25 are breached, Mandaplay Ltd reserves the right to close the said account immediately and to cancel payment of any winnings. This shall take place without any prejudice to the rights that Mandaplay Ltd has against the breaching person in terms of the employment or any other contract between the parties.

Payments by Players

  1. Mandaplay Ltd shall not accept cash from a Player and funds may be received from the Player only by any of the following methods-

  1. credit cards;

  2. debit cards;

  3. Prepayed cards and electronic wallets;

  4. electronic transfer;

  5. wire transfer;

    2. When making a credit or debit card payment the Player may first be required to present to Mandaplay Ltd the image of both sides of the credit or debit card to be used in making the payment. Mandaplay Ltd shall, however, request the image of both sides of the credit or debit card used in making the payment before any withdrawal from the Player's Account is accepted.

    3. Mandaplay Ltd shall have a right to take any measures and adopt any procedures to obtain the verification of identity of a Player. If such evidence is not obtained, or where Mandaplay Ltd knows or suspects that the transaction may be related to money laundering or the funding of terrorism, Mandaplay Ltd shall not proceed with such transaction and shall have the right to close such Player's Account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta.

No interest

  1. A Mandaplay Ltd Account does not accrue interest. All payments to and from the Player's Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into your Player's Account must be from a payment source on which you are the named Account Holder.

  2. Notwithstanding the above, Mandaplay Ltd declares and affirms that, should any interest be payable to a Player's Account, it shall be credited only to that account.

Currency

  1. All payments to and from the Player's Account must be paid in the currencies available on the Site from time to time and all payments into Player's Account must be from a payment source on which Player is the named Account Holder.

List of Accounts

  1. Mandaplay Ltd shall, at all times, keep a secure list of all registered Players and shall ensure the security of all Players Accounts.

Player's Records

  1. It is the Client's responsibility to ensure that their records with Mandaplay Ltd are kept up to date, especially address, telephone number and payment/bank details.

Marketing and Promotion

  1. In the event that a Player wins an amount equal to €150,000.00 Euros or more, through the use of the Software or the Service, the Player agrees to give the company the exclusive permanent and irrevocable right and authorization to use the Player's name, photograph, and portrait in all media as part of the company's marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.

Password Security

  1. It is the Client's responsibility to ensure they keep their user-name and security details confidential and any game made on-line under Player's user-name and security details will be regarded by Mandaplay Ltd as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify Mandaplay Ltd immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.

  2. Mandaplay Ltd is in no way responsible for the eventual access to a Player's Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player's password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player was registered correctly.

  3. Mandaplay Ltd is in no way responsible if the Player forgets, misplaces, or loses his/her password, except as a result of an error on the part of Mandaplay Ltd. Mandaplay Ltd shall not at any time during its relationship with the Player be responsible to store passwords and logins of the user.

Inactive Accounts

  1. If the Account Holder does not access the Player's Account by "logging in" using his account name and security details for any period of thirty calendar months, his Player's Account shall be deemed to be "Inactive". Mandaplay Ltd shall be entitled to charge an administrative fee of €10 Euros charged at the end of each calendar month that the Player's Account remains Inactive and may deduct the same from his Player's Account balances. The administration fee will no longer be charged if the Player's Account is re-activated prior to any monthly fee being deducted.

  2. After a period of 30 calendar months the inactive Player's Account will be closed. The balance on the Player's Account shall be remitted to the Player, or if the Player cannot be satisfactorily located, to the Malta Lotteries & Gaming Authority. Provided that no claim shall lie against Mandaplay Ltd after it has remitted the balance in a Mandaplay Ltd Account to the Authority.

User Names

  1. Mandaplay Ltd reserves the right to deny or retract, for whatever reason deemed necessary by Mandaplay Ltd, any or all Players screen names and/or users names, whether before, during and after these names have been issued or validated. In the event that Player's Account has been denied or retracted according to these T&Cs, Mandaplay Ltd will give Player(s) the opportunity to create a new screen and/or user name.

Closing of Accounts

  1. Any Account Holder is entitled to close his Player's Account and terminate this Agreement at any time by sending an email to Mandaplay Ltd using these details: support@games.netbet.com and Mandaplay Ltd will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his Player's Account until such closure has been effected by Mandaplay Ltd . Mandaplay Ltd is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to the Company. Where the Company has terminated a Player's Account as a result of a failed Security Review, any account balances in the Player's Account are non-refundable and deemed forfeited.

  2. In the event of termination of the Player's Account, Mandaplay Ltd authorizes the Player to withdraw any amount equal to at least €20 Euro and higher. If the Player's Account only has an amount inferior to €20 and the Player wishes to close his/her Player's Account with Mandaplay Ltd, the Player must then inform Mandaplay Ltd by email to support@games.netbet.com and Mandaplay Ltd will return the amount to the Player's named bank account. 

  3. All payments shall be validated within 24 to 48 hours after the Player's request to withdraw any amount from his/her Player's Account.

  4. The fees established for unconventional withdrawals such as Neteller, Click2Pay, MoneyBookers or Neosurf, will be credited directly into the client's account. These fees can be dependent on factors such as the currency used in the account or the Player's place of residence.

Player's Insolvency

  1. Mandaplay Ltd reserves the right to verify the financial solvency of any of the Account Holders, through the information furnished during registration and through third parties. In the event that such an Account Holder's insolvency is verified, then Mandaplay Ltd shall have the right to terminate/close down the Account Holder's Account and prohibit the Player from opening another Player's Account with the same Mandaplay Ltd site or the site of any of its corporate affiliates.  

Complaints

  1. Clients may address their complaints via email at support@games.netbet.com and/or via phone on +44 (0) 207 900 3665. Mandaplay Ltd will do its utmost to resolve a reported complaint at the earliest.

  2. Should the Player not be satisfied with the resolution of such complaint by Mandaplay Ltd, a further complaint may be addressed to the Malta Lotteries and Gaming Authority (La Concorde , Abate Rigord Street, Ta' Xbiex MSD 12, Malta, Tel +356 21316590 /1/3/4) (www.lga.org.mt/) or email complaints@lga.org.mt

  3. Mandaplay Ltd is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. Mandaplay Ltd in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.

Financial Issues & Payments

Bonuses

  1. (i) Bonus credits can be placed into a Player's Account as part of a marketing campaign. These credits cannot be withdrawn or paid out but they must be used for the playing of games.(ii) All players must make a minimum deposit of €30 before withdrawing any winnings earned from using bonuses on Mandaplay Ltd.

Winnings

  1. Winnings will only be remitted by Mandaplay Ltd to the name and address of the bearer of the Player's Account as it exists in Mandaplay Ltd's records. Mandaplay Ltd reserves the right to suspend a cash-out request pending verification of Player's identity, age and location.

  2. Winnings will be credited to the Player's Account following confirmation of the final result. Mandaplay Ltd maintains an estimated target of four (4) to eight (8) working days following the confirmation of the withdrawal for the processing of payouts but does not hold itself liable for a specific period of time in this regard.

Withdrawal Requests

  1. Any expense related to withdrawal requests shall be charged to the receiver. In the event that a subscriber has increased his gaming account by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into the Mandaplay Ltd bank account otherwise it shall not be possible to withdraw any wins. Withdrawals from a Mandaplay Ltd Account can only be addressed strictly to the person registered on the Player's Account and as per the conditions specified on the Mandaplay Ltd site.

Errors

  1. Should funds be credited to a Player's Account in error, it is the Client's responsibility to notify Mandaplay Ltd Company Ltd of the error without delay. Any winnings subsequent to the error and prior to the notification of Mandaplay Ltd, provided they are linked to such error, shall be deemed invalid and returned to Mandaplay Ltd.

Changes to Account Balance by Third Parties

  1. Mandaplay Ltd Ltd cannot be held liable for changes to a Player's Account balancess due to someone else playing or executing an IAT (inter-account transfer) using that Player's nickname, username or password.

Credit/Debit Card

  1. Players may only use their own credit/debit card in their own Player's Account. Any deposits made using another individual's credit/debit card will be refunded and any games played with funds from such card will be deemed void.

Financial Information & Documents

  1. Mandaplay Ltd hereby ensures the security of all financial information on the Player and documents whether relating in/directly to the transactions affected between the Player and Mandaplay Ltd or between Mandaplay Ltd and the relevant tax authorities.

Proof of Payments

  1. The Player acknowledges that Mandaplay Ltd reserves the right to request, at any time, proof of payments to Players Accounts for all alternative payments (e.g. Click2Pay, MoneyBookers, Neteller and Neosurf Invoices). Mandaplay Ltd reserves the right to request its Clients' bank account numbers at any time.

Financial Protection of Players

  1. The Player may by written notice or electronic notice to Mandaplay Ltd to:

    (i) set a limit on the amount the Player may wager within a specified period of time;

    (ii) set a limit on the losses the Player may incur within a specified period of time;

    (iii) set a limit on the amount of time the Player may play in any one session;

    (iv) exclude the Player from playing for a definite or indefinite period of time.

  1. A Player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to Mandaplay Ltd.

  2. A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Mandaplay Ltd has received the notice.

  3. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Mandaplay Ltd.

  4. Mandaplay Ltd shall not accept a wager from a Player contrary to a limit or exclusion set by the Player under this regulation.

Gaming Rules

Software Rules - Artificial Intelligence

  1. The use of any artificial intelligenceis strictly forbidden in connection with the Software and the Games. Mandaplay Ltd is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on Mandaplay Ltd Services such as, but not limited to opponent-profiling, cheating software or anything else that would go against our Fair Gaming policy. All actions taken in relation to the Games by a User must be executed personally by Players through the user interface accessible by use of the Software. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a Player's computer) and the Account Holder agrees not to use any AI Software and/or any such programs. In addition, Mandaplay Ltd reserves the right to block a user account and the withdrawal requests in case a player makes use of the martingale strategy during his game sessions.

Competitions and Promotions

  1. Parts of the Site may from time to time contain competitions, promotions or similar and related activities offered by Mandaplay Ltd or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions or similar and related activities will be specified on the relevant part of the Site from time to time ("Terms of Participation"). By entering or participating in the relevant competitions, promotions or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Mandaplay Ltd specifically retains the right, at any time and without notice, to remove, alter or add to competitions, promotions or similar and related activities on the Site without liability to Player.

  1. With regards to the "Free £25 offer", the bonus amount must be played 40 times for the player to be able to withdraw the amount.

Abuse of Promotions

  1.          The player must not use multiple accounts in order to take advantage of bonuses or other offers. If the a player is supected of created multiple accounts in order to take advantage of the promotional offer of NetBet, Cosmo Gaming Ltd reservs the right to close the account of such a player as well as all his transaction in progress.

    3.2.         A player account will be blocked if the player abuses the welcome offers or if he only play with the money he won on the Cosmo Gaming Company Ltd websites

    3.3.         If a player uses more than one bonus within 24 hours, the player's account will be blocked.

    3.4.        If the player plays with 200 pounds or more worth of bonus and that the total amount of his bonuses is superior than his deposit amount, the player's account will be blocked.

    3.5.         When Mandaplay Ltd decides to block the bonus section of the player's account, the player cannot take advantage of any promotional offer

 

Disputes

  1. Mandaplay Ltd will not consider any claims or disputes on games to be valid unless said games are directly registered in the Mandaplay Ltd database files or records.

Fraudulent Activity

  1. The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company's sole determination, the Account Holder is found to have cheated or attempted to defraud the Company or any other user of any of the Games in any way including but not limited to game manipulation or payment fraud, or if the Company suspects the Account Holder of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close the Player’s Account and to share this information (together with his identity) to other online gaming sites, banks, credit card companies, and appropriate agencies.

Results of Games

  1. Once games have finished, their results cannot be altered nor cancelled. Mandaplay Ltd retains the right to accept, not to accept or to partially accept games results.

Winnings

  1. The printout of a game that has been played is not considered to be a receipt of the winnings. A game shall be considered as having been won if it is listed on the Mandaplay Ltd game server(s).

Conflict in Results

  1. In case of conflict between the result posted on the Software and the result exposed in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between the user and Mandaplay Ltd will be determined based on the records kept by Mandaplay Ltd . You also agree to the use of the Software RNG (RNG: Random Number Generator) which has the role of providing game servers with an adequate quantity of random numbers for the casino games.

Customer Service

  1. In order to optimize the quality of our services, your calls to our Customer Service can be recorded.

Specific Gaming Rules

  1. All specific gaming rules described in the page “Rules” are integral part of this Contract.

Software

End-User License

  1. By playing on the Mandaplay Ltd site you are being granted a personal non-exclusive, non-transferable licence to use the Software, in order to play in the Online Casino, according to these Terms & Conditions and including the following clauses under this section.

  2. The Account Holder may install and use the computer programs Mandaplay Ltd makes available ("Software") on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for the Account Holder’s own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which the Account Holder is the primary user. The Software's structure, organisation and code are the valuable trade secrets of the Company and/or its group of Companies and/or its licensors. The Account Holder obtains no rights to the Software except to use it in accordance with this Agreement. Save as expressly permitted by law, the Account Holder is strictly prohibited from, and agrees not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. The Account Holder agrees that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.

  3. All information contained in the registration form submitted to Mandaplay Ltd is true, accurate, and complete, and corresponds to the name(s) appearing on the credit or debit cards used for the deposits and payments of gains. Mandaplay Ltd reserves the right to cancel your user agreement in the event that the information provided to Mandaplay Ltd were found to be false, inaccurate, deceitful or incomplete. It is the Player’s responsibility to inform us immediately of any changes to the Player’s personal information;

  4. Mandaplay Ltd grants only a personal right to the Players to use the Software and the Service is a right that is bestowed personally on the Players in order to play the games of luck on the Internet. This right is given to the Players with a personal and not a commercial purpose. Any complaints relating to activity on your Player’s Account by a third party will not be accepted by Mandaplay Ltd since it is prohibited to enable a third party to play with a Player’s Account. It is the Player’s responsibility to inform Mandaplay Ltd immediately if the Player suspects that his Player’s Account is being used by a third person, so that Mandaplay Ltd may inspect and verify that account;

  5. By playing on this Site the Player is acknowledging that in playing games of luck through the use of the Service and/or the Software the Player is under the risk of losing money. It is the Player’s sole responsibility to assume the losses suffered through the Player’s Account;

  6. The Player shall not commit any act or adopt any kind of behaviour that could damage Mandaplay Ltd ’s reputation, and the Player acknowledges that the use of the Service and/or the Software is at his sole discretion and risk; 

  7. The Player certifies that the funds used by the User to play the games of luck in this Internet Site through the use of the Service or the Software are not from any illegal source. By playing on Mandaplay Ltd the Player is declaring that he shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The Player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the Player. Mandaplay Ltd reserves the right to discontinue or block the Player’s Account(s) of the Client, at any time, and until the matter has been resolved, if Mandaplay Ltd has the slightest doubt as to the legality of the source of funds used by the User to play in the games of luck on the Internet;

  8. The Player declares that he will not violate or attempt to violate or misconstrue in any way Mandaplay Ltd's security measures. If Mandaplay Ltd has the slightest doubt in respect of this clause, Mandaplay Ltd reserves the right to suspend or block the Player’s Account immediately. The amount in question will not be credited to the Player’s Account. The Player will be denied access to all other Internet Sites, Services and Software offered by the same company or affiliated companies. 

    True Random Number Generator

  9. The Account Holder accepts and agrees that the true random number generator ("TRNG") determines the outcome of every game. In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Account Holder understands and agrees that Mandaplay Ltd and the company records shall be the final authority in determining the terms of his participation in the games, the activity resulting from there and the circumstances in which they occurred.

Software Interruption

  1. In the event of any kind of software interruption due to any type of problem, Mandaplay Ltd reserves the exclusive right of requesting a screenshot.

Complaints

  1. Objections or complaints concerning the operation of games have to be presented before the starting of the game that is subject to said objections or complaints.

  2. The Player is hereby acknowledging and accepting that any complaint or contest made by Player more than 7 days after the date of the finalisation of the transaction which is the subject of the complaint in question will not be taken into account, and will have no value.

Disclaimer & Limitation of Liability

Content of the Website

  1. Mandaplay Ltd shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its website or its content, including, without limitation, delays or interruptions in operation or transmission, communication lines failure, any person's use or misuse of the Site or its content, or any errors or omissions in the content.

  2. Mandaplay Ltd cannot be held liable for changes to a Player’s Account balances due to someone else playing or executing an IAT (inter-account transfer) using that Player’s nickname, username or password.

  3. Mandaplay Ltd makes every effort to maintain the accuracy of the information on this website but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information.

  4. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:

  1. Mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);

  2. Violation of the Mandaplay Ltd Rules;

  3. Criminal Actions;

  4. Advice, in whichever form this is provided, provided by Mandaplay Ltd;

  5. Financial risk and loss, including, but not limited to variances in exchange rates; and/or

  6. Legal actions and/or other remedies.

  1. Therefore it is hereby being specified that Mandaplay Ltd makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these Terms and Conditions.

  2. Use of this Website is entirely at the Account Holder’s risk. The Website and its Content is provided on an ‘as is’ basis.

Services

  1. Mandaplay Ltd offers service and software « as is » with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. Mandaplay Ltd hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of the service and of the software in respect to the failure to respect governing rules and laws.

  2. Despite all of its best efforts, Mandaplay Ltd cannot 100% guarantee that the service or the software is checked, or that the programme will fully satisfy the Player. Nor can we guarantee that it is entirely secure and free from error, regularly updated, or that any software defect is regularly corrected, that the service is uninterrupted or that either the service or the software are virus or bug free. Finally we cannot 100% guarantee that the service is continually operational and adequate, that the material online is reliable, or that all other information obtained through the service is adequate and reliable.

  3. In case of discrepancy in the system or in the means of communication, due to a virus or a bug which would relate to the Player’s Account regulations or all other parameters that make up the software, we shall not be held responsible to the Player or a third party for any damage, cost, expense, loss, or claim brought about by said discrepancy, and we reserve the right, in the event of such type of errors, to cease all software and site games concerned and to take all other measure necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency service.

  4. Mandaplay Ltd cannot be held responsible for any act or omission by an internet provider or of any other third party with whom you may have contracted in order to have access to Mandaplay Ltd s’ service and or software. In case of litigation between the internet provider and the Player, Mandaplay Ltd cannot be a party to the suit, and such suit shall in no way affect the user’s obligations under this contract.

Player’s Risk

  1. The Player acknowledges to have chosen and used the Service and the Software willingly and at his own risk and discretion.

Loss or Damage

  1. Mandaplay Ltd is in no way responsible for any loss or damage, direct or indirect, that you or a third party might have suffered as a result of your use or the third party’s use of the Service and or of the Software, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and or consecutive loss.

  2. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of your use or their use of the Internet Site, its content or that of any link suggested by Mandaplay Ltd .

  3. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of any modification, suspension or interruption of Service or of Software.

  4. We are in no way responsible for any loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Service and or Software, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication, criminal use of the Internet Site or of its content by any person, of a defect, or omission or of any other factor beyond the control of Mandaplay Ltd. In the event that the malfunction results in profit, whether it be collected or credited to your Player’s Account, Mandaplay Ltd reserves the right to claim all gains that you may have benefited from as a result of a malfunction, and you would be obliged to immediately reimburse Mandaplay Ltd of the amount collected and to inform Mandaplay Ltd of the malfunction. Mandaplay Ltd reserves the right, at its sole discretion, of directly deducting from your Player’s Account an amount equal to the one received in error.

Breach of Contract

  1. In accepting the terms of this Contract, the Player is bound to integrally indemnify, defend and exonerate Mandaplay Ltd, upon demand of any complaint, responsibility, damage, loss, cost or expense, including but not limited to all legal fees or others that Mandaplay Ltd shall bear as a result of a breach of this Contract, a violation of our laws, rules and or rights or of those of a third party, to any use of the Service and/or Software with your username and password, whether it would be with or without your knowledge, as well as any acceptance of profit on your part.

  2. If the Player fails to adhere to a condition of this Contract or if Mandaplay Ltd reasonably suspects that the Player is failing to comply with any of its conditions, Mandaplay Ltd reserves the right, with all remedies at its disposition, at its sole discretion, to block the Player’s Account and to withdraw the necessary amount from the Player’s Account in order to compensate the damage suffered by Mandaplay Ltd or as a result of any amount due to Mandaplay Ltd , and until ruled upon it by a Court of Law.

  3. (i) If the Player fails to abide by the conditions of this Contract, Mandaplay Ltd reserves the right to block the Player’s Account, as well as indefinitely banning the Player’s access to the Internet Site, Service and Software belonging to Mandaplay Ltd , and will take legal action against the Player. (ii) Players from Malta are not allowed to gamble on Mandaplay Ltd (iii) Players from the United States of America are not allowed to gamble on Mandaplay Ltd.

Legal Compliance

  1. Account Holders are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. Mandaplay Ltd accepts no responsibility for any action taken by any Authority against any Account Holder.

Limitation of Liability before a Court of Law

  1. In the event that Mandaplay Ltd is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Mandaplay Ltd, then Mandaplay Ltd 's liability is limited to the amount of the Stake, or the Net Winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the Mandaplay Ltd Account or the amount transferred into or out of the Mandaplay Ltd Account, whichever is the lesser.

Term and Cancellation

  1. This Contract is effective immediately after clicking on “I agree” and remains valid until it is cancelled in accordance to the conditions stated herein.

  2. You can terminate this Contract at any time by writing to Mandaplay Ltd Ltd, Suite 3, 209 Marina Street, Pieta, Malta, if you do not have any outstanding amount due to Mandaplay Ltd, for any reason whatsoever. The termination of this Contract becomes effective only after you have received a notification in writing from Mandaplay Ltd confirming the termination of your Player’s Account. As soon as you Contract is terminated, you will no longer be authorized to use the Service and the Software, and you will have to erase the Software from your computer and to destroy all documentation, related to the Service or to the Software, whether in possession, in your power or even under your control.

  3. Immediately following cancellation of this Contract, by either party, Mandaplay Ltd is bound to reimburse the integral amount indicated in the Player’s Account, only after the deduction of any amount due to Mandaplay Ltd if any.

  4. The cancellation of this Contract shall not be the cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.

  5. All existing obligations between the parties to this Contract will be null and void after the cancellation of this Contract, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.

Miscellaneous Provisions

Intellectual Property

  1. The Mandaplay Ltd site is intended solely for use by Account Holders. In any event, no one is authorised to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the Content of Our Website.

  2. The display of any trademarks, including the Mandaplay Ltd TM, within Our Website does not grant any user of the site a license of any kind to use it.

  3. Any unauthorised downloading or copying of any material contained in the Site of Mandaplay Ltd as well as the design of the Website itself may be considered as a violation of applicable intellectual property rights within the European Union.

  4. The Site may only be used for lawful purposes. Use of the Site for transmission, distribution, publication or storage of any material on or via the Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes, without limitation, the use of the Site or the transmission, distribution, publication or storage of any material on or via the Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libelous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law. It is solely for you to establish whether your registration with and use of the Site and/or your entry into the Casino Contract (or your offering so to do) is lawful. It is also solely your responsibility to ensure that use by you of your credit or debit card for such purposes is lawful.

General

  1. These T&Cs are not intended to create any partnership, agency or joint venture between Mandaplay Ltd and “Client”, “Subscriber”, “Account Holder”, “Player” or “User”.

Minors

  1. The Mandaplay Ltd site shall not be used by minors (under 18 years of age) and any such use shall be reported to the police.

Responsible gaming

  1. Mandaplay Ltd is committed to endorsing responsible wagering among its customers as well as promoting the awareness of gambling problems and improving prevention, intervention and treatment.

  2.  Mandaplay Ltd ’s Responsible Gambling Policy (click here) sets out its commitment to minimizing the negative effects of gambling problems and to promoting responsible gambling practices.

Applicable Law

  1. For all intents and purposes, these T&Cs shall be governed by the laws of Malta without regard to any conflict of laws.

Law & Forum

  1. This agreement shall be governed by and construed in accordance with the laws of the country of Malta without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the country of Malta for the settlement of any disputes arising out of concerning this agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of this agreement is found void and unenforceable, it will not affect the validity of the balance of the agreement, which shall remain valid and enforceable according to its terms.

Dispute Resolution

  1. Any dispute or difference arising out of or in connection with these T&Cs shall be determined in Malta in accordance with the laws of Malta by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the Chairman or Deputy Chairman of the Malta Arbitration Centre.

Severability

  1. If any provision contained in these T&Cs shall be held by any court or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

Headings

  1. Headings are intended for clarity and to facilitate reading of these terms and conditions. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind Mandaplay Ltd in any manner whatsoever.

Waiver

  1. Any waiver by Mandaplay Ltd of any breach by any User of any provision of these T&Cs shall not be considered as a waiver of any subsequent breach of the same or any other provision of these terms and conditions.

Contact Information

  1. Mandaplay Ltd can be contacted by sending an email to gestion@games.netbet.com.

 

This contract is considered signed and approved

By

Mandaplay Ltd

And the User

 

As provided in the introduction paragraph above under the Terms and Conditions of service, beginning on the date that the software was installed by the user.

 

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